Frequently Asked Questions

Q: How will my items be shipped?

Q: How do I submit the personalized text to be printed on my address labels order?

A: After you complete the checkout process, you will be asked to submit your personalized text to be printed on your order to us by email. SkyFirePrint@gmail.com

IMPORTANT: If you do not send us your personalized text by email (skyfireprint@gmail.com), your shipping address will be printed on your order.

Q: I am ordering more than one set of labels and I would like different names and address printed on each set. Can I do this?

A: Yes, you can. When you email us your personalized text information, please specify the name and addresses you would like on each design you ordered.

Q: I was not asked for the personalized text to be printed on my address labels.

A: This may be because you did not finish the checkout process completely. You will receive an order confirmation email when your order form is complete, but you must also complete the payment information by clicking "Pay Now". At the end of both of these steps, you will have a chance to send your personalized text to us by email: SkyFirePrint@gmail.com

Q: How can I view the status of my order?

A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

If your order shows that it has "Shipped", depending on how your order was shipped, there will be a Postal Service tracking number. You may enter this tracking number into the United States Postal Service website (USPS.com) to track your package.

Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: How long does it take to recieve my 1st Class Mail order?

A: If you order 1st Class Mail shipping, please allow 3-10 days AFTER your order ships out. Your order may not ship out right away, so please be sure to allow enough time to receive your order.

Q: Can I fax my order to you?

A: Yes, you can fax your order to us. Please send your fax Attn: SkyFirePrint and fax your order to: 412-774-5822.

Please include your name, email address, shipping address, credit card billing address, credit card type, credit card number, expiration date, 3-digit code on the back of your card, and the item numbers and quanities you want to order.

You will receive an email confirmation within 24 hours of submitting your order. You will not receive a fax confirmation.

Q: How will my order ship?

A: You will have a choice of 1st Class Mail, Priority Mail, or Express Mail via the United States Postal Service. You may have to be present to sign for Express Mail orders.

All orders are carefully packaged in an envelope to prevent damage.

We include, free of charge, delivery confirmation with your order for Priority Mail and Express Mail only. You will receive a tracking number by email when your order ships out. This is not a day-to-day tracking system. It will show information after your package is delivered only. For some Priority Mail and Express Mail orders, delivery confirmation is not available.

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